Check Email Options
There are two options to check the used emails in the OTRS frontend.
Example 12-5. Kernel/Config.pm - CheckEmailAddresses
[...]
# CheckEmailAddresses
# (Check syntax of used email addresses)
$Self->{CheckEmailAddresses} = 1;
[...] |
Example 12-6. Kernel/Config.pm - CheckMXRecord
[...]
# CheckMXRecord
# (Check mx recorde of used email addresses)
$Self->{CheckMXRecord} = 1;
[...] |
Disable this if you use OTRS in an network without external DNS lookup.
Or you can't send emails via the agent interface.