The OTRS is able to use a spell checker like ispell or aspell.
Example 13-18. Kernel/Config.pm - SpellChecker
[...] # SpellChecker # (If ispell or aspell is available, then we will provide a spelling # checker) # $Self->{SpellChecker} = ''; $Self->{SpellChecker} = '/usr/bin/ispell'; $Self->{SpellCheckerDictDefault} = 'english'; # SpellCheckerIgnore # (A list of ignored words.) $Self->{SpellCheckerIgnore} = ['www', 'webmail', 'https', 'http', 'html']; [...] |
Possible agent dictionaries.
Example 13-19. Kernel/Config.pm - SpellChecker - Agent Preferences
[...] $Self->{PreferencesGroups}->{SpellDict} = { Colum => 'Other Options', Label => 'Spelling Dictionary', Desc => 'Select your default spelling dictionary.', Type => 'Generic', Data => { # installed dict catalog (check your insalled catalogues, # e. g. deutsch -=> german!) # dict => frontend 'english' => 'English', 'deutsch' => 'Deutsch', }, PrefKey => 'UserSpellDict', Activ => 1, }; [...] |
Maybe you want that the answer to the customer must be spell checked.