Chapter 14. Cronjobs

Table of Contents
How it works - setup
Default cronjobs

OTRS needs a few system cronjobs to unlock tickets with lock timeouts, send reminder notifications and some other stuff.

How it works - setup

There are several OTRS default cronjobs in $OTRS_HOME/var/cron/*.dist. Make copies of all of the default cronjobs:
cd var/cron
for foo in *.dist; do cp $foo `basename $foo .dist`; done
Or if you are installing OTRS an a Windows system:
cd var/cron 
copy *.dist *.
Use $OTRS_HOME/bin/Cron.sh {start|stop|restart} to start or stop this cronjobs from $OTRS_HOME/var/cron/* (.dist will be ignored).

Note: Install this cronjobs as OTRS user.