# -- # INSTALL-1.0.ITSM description of OTRS::ITSM 1.0 # Copyright (C) 2003-2008 OTRS AG, http://otrs.com/ # -- # $Id: $ # -- # This software comes with ABSOLUTELY NO WARRANTY. For details, see # the enclosed file COPYING for license information (GPL). If you # did not receive this file, see http://www.gnu.org/licenses/gpl-2.0.txt. # -- What is OTRS::ITSM ================== OTRS::ITSM implements ITIL (R) focused IT service management. Prerequisites ============= You need a clean OTRS 2.2 (http://otrs.org/) installation. For installation and prerequisites see http://doc.otrs.org/. OTRS::ITSM are applications for the OTRS 2.2 framework. Make sure your database accepts packages over 5 MB in size. A MySQL database for example accepts packages up to 1 MB by default. In this case, the value for max_allowed_packet must be increased. The recommended maximum size accepted is 20 MB. Installation ============ 1. Download ----------- Download following OTRS::ITSM packages from (have a look on "Packages" section below first to download the correct files for your framework): ftp://ftp.otrs.org/pub/otrs/itsm/packages10/ -GeneralCatalog -LinkObject2 -ITSMCore If your OTRS is unable to connect to the internet, you must download these additional packages. -ITSMService -ITSMTicket -ITSMConfigItem -ITSMLocation 2. Installation OTRS::ITSM 1.0 ------------------------------ a) Login to your OTRS 2.2 installation with admin permissions. c) Install the downloaded .opm packages in the following order via package manager: 1) GeneralCatalog 2) LinkObject2 3) ITSMCore If your OTRS is able to connect to the internet, you can use now the online repository [--OTRS::ITSM 1.0 Master--] to install the following packages. If your OTRS is unable to connect to the internet, you need install the following packages via package manager. 4) ITSMService 5) ITSMTicket 6) ITSMConfigItem 7) ITSMLocation 3. Intro -------- New icons in the navigation bar will be shown (ConfigItem, Service, Location) and many new admin options are available in the Admin-Area. For more information see the OTRS::ITSM documentation. Packages ======== OTRS::ITSM 1.0.8 (2008/08/25) - OTRS 2.2.8 is required ---------------------------------------------------------------- GeneralCatalog 1.0.8 (md5sum 21123088615e2626bf5df5d2eb27ed37) ITSMConfigItem 1.0.8 (md5sum bd13911ac50aabb97b27c948db178b95) ITSMCore 1.0.8 (md5sum 4c73182c0399d5864a2f92659e5feac1) ITSMLocation 1.0.8 (md5sum 982a354cfdbee5e136beff3238f31d90) ITSMService 1.0.8 (md5sum b62a8e7a3bbe6596fe5acfd3c87b1d39) ITSMTicket 1.0.8 (md5sum 48f73439b9897986e285782d4c248b91) LinkObject2 1.0.8 (md5sum 2beaf6ac595562a2d62100861f58c656) OTRS::ITSM 1.0.7 (2008/06/04) - OTRS 2.2.7 is required ---------------------------------------------------------------- GeneralCatalog 1.0.7 (md5sum 0aa8efe5626727db23fed01ddc284648) ITSMConfigItem 1.0.7 (md5sum 708ebb386833f4a3f2f6d423047b698f) ITSMCore 1.0.7 (md5sum d9341a3d8623c55a4e0ab610b6c74ecc) ITSMLocation 1.0.7 (md5sum 5390d53f9ad5d53e32238fd734d6fde1) ITSMService 1.0.7 (md5sum 1f30a3342ac00dd8175cd05e726c1f9b) ITSMTicket 1.0.7 (md5sum a83c6ba7d768288d8459bacdd9a54185) LinkObject2 1.0.7 (md5sum ab8e71c5e68ff33a34c7c46fae87b992) OTRS::ITSM 1.0.6 (2008/03/31) - OTRS 2.2.6 is required ---------------------------------------------------------------- GeneralCatalog 1.0.6 (md5sum 92900d4bb70bfd21402b4c02604a8bd9) ITSMConfigItem 1.0.6 (md5sum 143044522de9f3f64d911355e50a7a97) ITSMCore 1.0.6 (md5sum cd86b0b3f13a527762ceb8d7fc8bd430) ITSMLocation 1.0.6 (md5sum 3ecd491a401f7abb3355aa4853ad229e) ITSMService 1.0.6 (md5sum fe881a5d1ce5bbd9125cf6f7d0d0cfef) ITSMTicket 1.0.6 (md5sum 9841aa6b8ad3969c3970d09ed23e5ca5) LinkObject2 1.0.6 (md5sum 2c97fd3dfbdead50c3153e6ab3aa3ed5) OTRS::ITSM 1.0.5 (2008/01/28) - OTRS 2.2.5 is required ---------------------------------------------------------------- GeneralCatalog 1.0.5 (md5sum c31d3a64ff585268935f4212613b3a66) ITSMConfigItem 1.0.5 (md5sum f78b1d94ce1e249ac534711cba260911) ITSMCore 1.0.5 (md5sum ff8497ad0a69700b55c51ec8f21a0c25) ITSMLocation 1.0.5 (md5sum 6d099304dfe5feaa908cd5e0305473fa) ITSMService 1.0.5 (md5sum ca9267399d38068dead88a373b279824) ITSMTicket 1.0.5 (md5sum 145b77151dbe7203587e7a9eee333004) LinkObject2 1.0.5 (md5sum c01a6c40aebe5a8268bd1b69678acbaf) OTRS::ITSM 1.0.4 (2007/11/06) - OTRS 2.2.4 is required ---------------------------------------------------------------- GeneralCatalog 1.0.4 (md5sum 434f0f56b904941b751e11a376235130) ITSMConfigItem 1.0.4 (md5sum fc23ca0fac62e03790b9e9614ad1a3f6) ITSMCore 1.0.4 (md5sum 0cfd8bbc93a06f0e382f2e6c1c7b11b8) ITSMLocation 1.0.4 (md5sum 59783b56098defac32b8239ff190b6f1) ITSMService 1.0.4 (md5sum 946c0aa0d1302c0adfd0f4af591283f4) ITSMTicket 1.0.4 (md5sum bba601762a0403963e2754c98e7cae28) LinkObject2 1.0.4 (md5sum afc272c0dfdff57019dd5c84ef7a8eb6) OTRS::ITSM 1.0.3 (2007/09/18) - OTRS 2.2.3 is required ---------------------------------------------------------------- GeneralCatalog 1.0.3 (md5sum cec1b1d4b9f4c6bc30ce148fb066cfb0) ITSMConfigItem 1.0.3 (md5sum 19eb330493ce087b49ecbeaefa0e7933) ITSMCore 1.0.3 (md5sum 1e43883a9707ca6f4e6e480230336367) ITSMLocation 1.0.3 (md5sum 9f0847d9e16e1263faac008b14674637) ITSMService 1.0.3 (md5sum f548f42c30de77d5f2a4c8d3257480d9) ITSMTicket 1.0.3 (md5sum e5e779edecee597a2eb690335f94bc48) LinkObject2 1.0.3 (md5sum e1e50f8cbdfea71df00c76f76c004aa1) OTRS::ITSM 1.0.2 (2007/08/03) - OTRS 2.2.2 is required ---------------------------------------------------------------- GeneralCatalog 1.0.2 (md5sum 2d941bffd88e902733168ea14dbb3765) ITSMConfigItem 1.0.2 (md5sum 5908a438dfb33d88c292b407ac70c41c) ITSMCore 1.0.2 (md5sum 85949a5728a472ed6e6c1ab769e184a1) ITSMLocation 1.0.2 (md5sum f1c94cbbfd6b133def17611b307d4e03) ITSMService 1.0.2 (md5sum ccbd6e92c68b84340d22ea1e3b85e49f) ITSMTicket 1.0.2 (md5sum b5f3a94c3aa5d12e30eb50dd120f4c6a) LinkObject2 1.0.2 (md5sum 1b4c2898cba235db97ed5b9c5f0226cc) OTRS::ITSM 1.0.1 (2007/07/02) - OTRS 2.2.1 is required ---------------------------------------------------------------- GeneralCatalog 1.0.1 (md5sum c235c1bc3efafdae1727b4e18ed1e7c5) ITSMConfigItem 1.0.1 (md5sum b7e17763690f3c72aa3a3ee2ee565c53) ITSMCore 1.0.1 (md5sum e8d46d8bd42531a6de5ce1a03514e4a9) ITSMLocation 1.0.1 (md5sum af25429305471b6d53ebf1fcf5511bfd) ITSMService 1.0.1 (md5sum 71ffb2285de20722660133e335987bd6) ITSMTicket 1.0.1 (md5sum f116cfaff2ff19c62cd93ccccb223d26) LinkObject2 1.0.1 (md5sum 17a21a3ac91c9ef1abbf304cc617b9ec) OTRS::ITSM 1.0.0 rc1 (2007/06/19) - OTRS 2.2.0 rc1 is required ---------------------------------------------------------------- GeneralCatalog 0.9.4 (md5sum 15c8d07aca762b4f0138e0f2d4cc335c) ITSMConfigItem 0.9.4 (md5sum 5a65a74eebfb342812a8e5baaba40df5) ITSMCore 0.9.4 (md5sum 35bd3d6d352c8812f12929f25bdbbdd2) ITSMLocation 0.9.4 (md5sum df2127f3ec0744ca21ed451704b5c724) ITSMService 0.9.4 (md5sum 3ff78b0ff57580e5368f562c3fe5cb78) ITSMTicket 0.9.4 (md5sum f930cbecbfeef5e15724dd934bde5ae1) LinkObject2 0.9.4 (md5sum a47ea15829cdef40d5b147bd839b04ba) OTRS::ITSM 1.0.0 beta4 (2007/05/29) - OTRS 2.2.0 beta4 is required ---------------------------------------------------------------- GeneralCatalog 0.9.3 (md5sum e44020f4e836458bb7ae2292b025617d) ITSMConfigItem 0.9.3 (md5sum 1f3d336d5fbc83883ad9277155113f35) ITSMCore 0.9.3 (md5sum 66300e2297fd83578b3549a10926d186) ITSMLocation 0.9.3 (md5sum d6eae808a6f456e12e8154bbfb0970db) ITSMService 0.9.3 (md5sum 17866a7e79dcec8f3b0668c9bc499b63) ITSMTicket 0.9.3 (md5sum e0a27cc1082b391b9df7791611043037) LinkObject2 0.9.3 (md5sum ffc7f675e136f32a7d999ebecd77bca4) OTRS::ITSM 1.0.0 beta3 (2007/05/07) - OTRS 2.2.0 beta3 is required ---------------------------------------------------------------- GeneralCatalog 0.9.2 (md5sum 3056159f98227542d86bd2266c14fa26) ITSMConfigItem 0.9.2 (md5sum 9ba306582eba4c3b087a115288ae0b1c) ITSMCore 0.9.2 (md5sum 944473edf248e836118001578a6d0101) ITSMLocation 0.9.2 (md5sum de50eef7458e7f97e0f3aae04bba2e7c) ITSMService 0.9.2 (md5sum 3883b66ab771d8835eab55250744fe0c) ITSMTicket 0.9.2 (md5sum 5a71e7518e28eb5e9f9eabf80fcd68b4) LinkObject2 0.9.2 (md5sum bba17e68649942f3490f071b15f0b208) OTRS::ITSM 1.0.0 beta2 (2007/04/16) - OTRS 2.2.0 beta2 is required ---------------------------------------------------------------- GeneralCatalog 0.9.1 (md5sum dc6b7034a1175147ce0862762b5d2346) ITSMConfigItem 0.9.1 (md5sum 36d9471ffc2640576eeabf28ba0ab1e2) ITSMCore 0.9.1 (md5sum 42d97ff15f1a7ebaff1ced4ffef0f6cd) ITSMLocation 0.9.1 (md5sum 523cce6adf26fa1bea0d43f091a9a894) ITSMService 0.9.1 (md5sum eab553d790d5f71d7901d92a797f978d) ITSMTicket 0.9.1 (md5sum 571b24fefb780570aeb19b7210036fa8) LinkObject2 0.9.1 (md5sum 68e5ec3ed2ba49dbdeaab134340a2af3) Support: ======== For community mailing lists see: http://otrs.org/lists/ For commercial support see: http://otrs.org/support/ ((enjoy)) EOF