# -- # INSTALL-3.0.ITSM description of OTRS ITSM 3.0 # Copyright (C) 2003-2008 OTRS AG, http://otrs.com/ # -- # $Id: $ # -- # This software comes with ABSOLUTELY NO WARRANTY. For details, see # the enclosed file COPYING for license information (AGPL). If you # did not receive this file, see http://www.gnu.org/licenses/agpl.txt. # -- What is OTRS ITSM ================== OTRS ITSM implements ITIL (R) focused IT service management. Prerequisites ============= You need a clean OTRS 3.0 (http://otrs.org/) installation. (OTRS 3.0.10 or higher is required). For installation and prerequisites see http://doc.otrs.org/. OTRS ITSM are applications for the OTRS 3.0 framework. Make sure your database accepts packages over 15 MB in size. A MySQL database for example accepts packages up to 1 MB by default. In this case, the value for max_allowed_packet must be increased. The recommended maximum size accepted is 20 MB. Installation ============ 1. Download ----------- Download following OTRS ITSM packages from (have a look on "Packages" section below first to download the correct files for your framework): ftp://ftp.otrs.org/pub/otrs/itsm/packages30/ -GeneralCatalog -ITSMCore If your OTRS is unable to connect to the internet, you must download these additional packages. -ITSMIncidentProblemManagement -ITSMConfigurationManagement -ITSMServiceLevelManagement -ITSMChangeManagement -ImportExport You can also download a single OTRS ITSM bundle file, which contains all previously mentioned files and installs them automatically: -ITSM You can download the OTRS ITSM bundle file here: ftp://ftp.otrs.org/pub/otrs/itsm/bundle30/ After the download, just install the OTRS ITSM package via package manager. In this case, you don't need to follow the instructions in section 2 of this document. 2. Installation OTRS ITSM 3.0 ------------------------------ a) Login to your OTRS 3.0 installation with admin permissions. b) Install the downloaded .opm packages in the following order via package manager: 1) GeneralCatalog 2) ITSMCore If your OTRS is able to connect to the internet, you can use now the online repository [--OTRS ITSM 3.0 Master--] to install the following packages. If your OTRS is unable to connect to the internet, you need to install the following packages via package manager. Each of these packages is optional and there is no required installation order. -ITSMChangeManagement -ITSMIncidentProblemManagement -ITSMConfigurationManagement -ITSMServiceLevelManagement -ImportExport 3. Intro -------- New menus in the navigation bar will be shown (ConfigItem, Service, Change) and many new admin options are available in the Admin-Area. For more information see the OTRS ITSM documentation. Upgrade ======= If you have OTRS ITSM 1.0 or OTRS ITSM 1.1 installed, have a look at this FAQ article to upgrade your system to OTRS ITSM 1.2 first, before you upgrade to OTRS ITSM 3.0: http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&CategoryID=14&ItemID=300 If you have OTRS ITSM 1.2 or OTRS ITSM 1.3 or OTRS ITSM 2.x installed, you first need to upgrade your OTRS Framework to OTRS 3.0 (OTRS 3.0.6 or higher is required). After that, you can follow the steps in section 2 of this document (Installation OTRS ITSM 3.0). If you have OTRS ITSM 3.0 installed, you can just follow the steps in section 2 of this document (Installation OTRS ITSM 3.0) Packages ======== OTRS ITSM 3.0.9 (2013/07/09) - OTRS 3.0.22 or higher is required --------------------------------------------------------------------------------- GeneralCatalog 3.0.9 (md5sum 70957a7601ae5170e3446722b03a3cf1) ITSMChangeManagement 3.0.9 (md5sum 3be11de5bca61af3c276690a4b9b5316) ITSMConfigurationManagement 3.0.9 (md5sum e40c313834273f848f7c018f9dee4640) ITSMCore 3.0.9 (md5sum 477fa54ee97393d27316f7268573fa71) ITSMIncidentProblemManagement 3.0.9 (md5sum 414b511583abd675291d37c05af44450) ITSMServiceLevelManagement 3.0.9 (md5sum 0aaac830a645f3bb809d9e3eae535dd9) ImportExport 3.0.9 (md5sum 002d4177d8178b585a879c8b194a35c6) ITSM 3.0.9 (md5sum 652eacef7c588f80ea2959c63c1e5d40) OTRS ITSM 3.0.8 (2013/05/22) - OTRS 3.0.20 or higher is required --------------------------------------------------------------------------------- GeneralCatalog 3.0.8 (md5sum 0e95cd1fade6096b7daa0bb1c99f18b0) ITSMChangeManagement 3.0.8 (md5sum f21795909094aee2fe9a63559c54e2f9) ITSMConfigurationManagement 3.0.8 (md5sum 7df9a148a71ed6a68ee55b85faea1c09) ITSMCore 3.0.8 (md5sum ad6e3bafe050377487d5aea3a650d085) ITSMIncidentProblemManagement 3.0.8 (md5sum 8b800a971916680792f9d76268351f7a) ITSMServiceLevelManagement 3.0.8 (md5sum 5226c8dc908413d5535415113fbdc8de) ImportExport 3.0.8 (md5sum e61007992e340b4c89738b11bec6f6c6) ITSM 3.0.8 (md5sum 0712921dde05fe91f469684ae6dfa0cf) OTRS ITSM 3.0.7 (2013/04/02) - OTRS 3.0.19 or higher is required --------------------------------------------------------------------------------- GeneralCatalog 3.0.7 (md5sum 189b6fb1a22bf2fadf21aba93445724e) ITSMChangeManagement 3.0.7 (md5sum 98072d87f7639d8fee2fbaf12ba89534) ITSMConfigurationManagement 3.0.7 (md5sum 6bbb27a5a489841557ddd3deed7e5085) ITSMCore 3.0.7 (md5sum 203f1e8a98c4ac6747c4b69c1d46d0f1) ITSMIncidentProblemManagement 3.0.7 (md5sum 01537e4943d0d2418e321995a78ebfd8) ITSMServiceLevelManagement 3.0.7 (md5sum 1b454971cd6417e30a323d3c132e91af) ImportExport 3.0.7 (md5sum 5b362dc3b6b8e273e2151f09a998b75a) ITSM 3.0.7 (md5sum 865e008d492aeea97ae45d9da17c7f37) OTRS ITSM 3.0.6 (2012/08/21) - OTRS 3.0.15 or higher is required ---------------------------------------------------------------- GeneralCatalog 3.0.6 (md5sum a19172f2ddf41f44742c2091997b6f19) ITSMChangeManagement 3.0.6 (md5sum 1a93120365ef571c15d8691fff5d448b) ITSMConfigurationManagement 3.0.6 (md5sum f4297d7ce98cbf6a787addc4d7f58a10) ITSMCore 3.0.6 (md5sum 00159e8aec86f40639d189f67e551891) ITSMIncidentProblemManagement 3.0.6 (md5sum 2c0a90ab0ec38a82efee42a7731bbfb3) ITSMServiceLevelManagement 3.0.6 (md5sum 1ec01b910ddbc554becf3fe143433ecf) ImportExport 3.0.6 (md5sum 99ecaf27005dc8b7a9d2227d5e806935) ITSM 3.0.6 (md5sum 18bf64f2a0ff16ef15dbbb36844432c0) OTRS ITSM 3.0.5 (2011/08/30) - OTRS 3.0.10 or higher is required ---------------------------------------------------------------- GeneralCatalog 3.0.5 (md5sum 15dfb4e3bf8b7b4128d610c8a40542f6) ITSMChangeManagement 3.0.5 (md5sum d772e21cd50c2b2db791723cf0e0388a) ITSMConfigurationManagement 3.0.5 (md5sum a43c5f700c555d2aac6efeb91e02f92c) ITSMCore 3.0.5 (md5sum 2ee835554a269202b0c6269c5974fc2c) ITSMIncidentProblemManagement 3.0.5 (md5sum e207c0876134d75d8820469c1c4fb3d7) ITSMServiceLevelManagement 3.0.5 (md5sum e1c32e1480f01f0fc741a3a4313ad05a) ImportExport 3.0.5 (md5sum d2c6b7c174cf4c2df74057088f0a6123) ITSM 3.0.5 (md5sum 3b02118131ab5fe6022e411a81bd7b92) OTRS ITSM 3.0.4 (2011/06/14) - OTRS 3.0.6 or higher is required ---------------------------------------------------------------- GeneralCatalog 3.0.4 (md5sum 70e4787b807b29e85700fa75e20b3e4c) ITSMChangeManagement 3.0.4 (md5sum ae923f45aad6e6b2999a53fadc38558d) ITSMConfigurationManagement 3.0.4 (md5sum c5cb52d6199e2ab3eab8c0fd4669f61f) ITSMCore 3.0.4 (md5sum 7206e8afb0f288aefad4c99c49686db7) ITSMIncidentProblemManagement 3.0.4 (md5sum 887b67951ad6be824b70408c0ac3d0f2) ITSMServiceLevelManagement 3.0.4 (md5sum 98e5cebeeb2b6db0af427f14de259978) ImportExport 3.0.4 (md5sum 148bf45db495c75b11dfee01c232e5c1) ITSM 3.0.4 (md5sum e9b1901413a93084865f4e68d5332b0d) OTRS ITSM 3.0.3 (2011/05/10) - OTRS 3.0.6 or higher is required ---------------------------------------------------------------- GeneralCatalog 3.0.3 (md5sum 9a197202f2ef79ad31c7ff1b8e8f303e) ITSMChangeManagement 3.0.3 (md5sum fae26773fe71b229a8bf30a784194b1f) ITSMConfigurationManagement 3.0.3 (md5sum 65bbaea0d87119cbe581f5fee5a0a89d) ITSMCore 3.0.3 (md5sum e369d74844c9a4e57298f930f8407b22) ITSMIncidentProblemManagement 3.0.3 (md5sum 343d48dcdfccbb6b24bb67ca05712cbf) ITSMServiceLevelManagement 3.0.3 (md5sum 28f15d351b1da16515d75292980067f0) ImportExport 3.0.3 (md5sum 78730038393a0808be27fd9028045eb8) ITSM 3.0.3 (md5sum 3f0aa74abe0deb4b19edad7e9d25cc05) OTRS ITSM 3.0.2 (2011/04/12) - OTRS 3.0.6 or higher is required ---------------------------------------------------------------- GeneralCatalog 3.0.2 (md5sum 99765e53f2f3dfd866c6f3ea840445ac) ITSMChangeManagement 3.0.2 (md5sum b015085d458950d5f308a53f11e10de0) ITSMConfigurationManagement 3.0.2 (md5sum 477015d6459f53bfc6f882ddec96ce75) ITSMCore 3.0.2 (md5sum 8a4a06f64805451955879d37cf2635cb) ITSMIncidentProblemManagement 3.0.2 (md5sum 9ebd3028c24d64cbe99a146effb1b8b3) ITSMServiceLevelManagement 3.0.2 (md5sum 602a2c3f62a2797b447fb4cfba09acfc) ImportExport 3.0.2 (md5sum 867dcd68a74ff509d2d25529d783db8a) ITSM 3.0.2 (md5sum f46596e686a9b0a34bac2f8e1b985a09) OTRS ITSM 3.0.1 (2011/03/15) - OTRS 3.0.6 or higher is required ---------------------------------------------------------------- GeneralCatalog 3.0.1 (md5sum ece54a71ade6d2f18521a135c6599cd8) ITSMChangeManagement 3.0.1 (md5sum befcdcd09896ed1aea48b28967d10b7f) ITSMConfigurationManagement 3.0.1 (md5sum 25d7cb777316646a73471f90cf64149e) ITSMCore 3.0.1 (md5sum 4fabf0e94018a3a17ac2f19781fdba8c) ITSMIncidentProblemManagement 3.0.1 (md5sum edef268941a616f1774fd5bfd6445a50) ITSMServiceLevelManagement 3.0.1 (md5sum bf4a3a8f7021cbda15c624934a296427) ImportExport 3.0.1 (md5sum e98bd91d41e9cfd1e1b4d603713bd2d9) ITSM 3.0.1 (md5sum 11ccc9f8ee19d0f81d0bd95262514c3a) OTRS ITSM 3.0.0 RC1 (2011/03/08) - OTRS 3.0.6 or higher is required ---------------------------------------------------------------- GeneralCatalog 2.1.96 (md5sum e31ab0dadc8ab2d1961cdfcea0c298a5) ITSMChangeManagement 2.1.96 (md5sum 06b3122a429aeffe84fbc02a8de0a466) ITSMConfigurationManagement 2.1.96 (md5sum 30d2ed6a9e7e8fafa50aa239934b432d) ITSMCore 2.1.96 (md5sum 21d58eec4f9b8e818405a3f944425617) ITSMIncidentProblemManagement 2.1.96 (md5sum 4ee49717f1cee1b8bc7ea324db6d1c37) ITSMServiceLevelManagement 2.1.96 (md5sum 0f8c4e70c6c6ff332c04a3070e1409b2) ImportExport 2.1.96 (md5sum 0d9da2126424a4250a55689e4f4d401e) ITSM 2.1.96 (md5sum ee25978170b27d57e1ec331ad7914dee) OTRS ITSM 3.0.0 beta5 (2011/03/01) - OTRS 3.0.6 or higher is required ---------------------------------------------------------------- GeneralCatalog 2.1.95 (md5sum d04f9a713e4519cbc1754e233ad6b672) ITSMChangeManagement 2.1.95 (md5sum 41b255a0ff0bc3d8d46f4952633dcb5c) ITSMConfigurationManagement 2.1.95 (md5sum 6e2a4d46ab7a96b65fb4738c60d1ef2f) ITSMCore 2.1.95 (md5sum 5a1d971380a1fb1b4b8f8becd7469f24) ITSMIncidentProblemManagement 2.1.95 (md5sum b61515ebfd3d97de6af9f0e9c0e9e8e7) ITSMServiceLevelManagement 2.1.95 (md5sum 8380cdb0282a9e502205d826073f9d54) ImportExport 2.1.95 (md5sum 9c1492649adc6c2721f690fae3eddc90) ITSM 2.1.95 (md5sum 7f6148befd22832f4266a2f88a975941) OTRS ITSM 3.0.0 beta4 (2011/02/15) - OTRS 3.0.5 or higher is required ---------------------------------------------------------------- GeneralCatalog 2.1.94 (md5sum ae40ee4fad5121bd0963e8a58762b317) ITSMChangeManagement 2.1.94 (md5sum 71db580eda3d5d2acbe5b7bbe9707031) ITSMConfigurationManagement 2.1.94 (md5sum 6733f895e813fc90097177162b49c39f) ITSMCore 2.1.94 (md5sum db47e0fa6ff980275827595b6215d479) ITSMIncidentProblemManagement 2.1.94 (md5sum 94f98306136d7dc22676f884cfbff9f1) ITSMServiceLevelManagement 2.1.94 (md5sum 1f18d163da069c24a567117184540c47) ImportExport 2.1.94 (md5sum 55ae38538cdfe4315713446d1cb97e96) ITSM 2.1.94 (md5sum 8224bd88938731c7633ee0978cf67cce) OTRS ITSM 3.0.0 beta3 (2011/02/01) - OTRS 3.0.5 or higher is required ---------------------------------------------------------------- GeneralCatalog 2.1.93 (md5sum ad1a0cb8184ace538c69d0ff7e2a40cc) ITSMChangeManagement 2.1.93 (md5sum acb68952cde790ac830d742493663356) ITSMConfigurationManagement 2.1.93 (md5sum db9fd16a87ced920378d0a6f508b0feb) ITSMCore 2.1.93 (md5sum e566383305e7dd9f7bf955240e98f951) ITSMIncidentProblemManagement 2.1.93 (md5sum f9744854101a3adbfa88b0431d967a1c) ITSMServiceLevelManagement 2.1.93 (md5sum 0fd927060e190f2d729abb9da3e30c7d) ImportExport 2.1.93 (md5sum 4a7106c835a37b04851c84beed92362f) ITSM 2.1.93 (md5sum bfad6d7f4a28b943aa1df50d42bee79c) OTRS ITSM 3.0.0 beta2 (2011/01/18) - OTRS 3.0.5 or higher is required ---------------------------------------------------------------- GeneralCatalog 2.1.92 (md5sum d0b16506b82c0cf8436f274111604961) ITSMChangeManagement 2.1.92 (md5sum 04b2c8ce91963d5877dee8c740d62955) ITSMConfigurationManagement 2.1.92 (md5sum 068391aeeaf1cbaf51d3d9668f3c99e1) ITSMCore 2.1.92 (md5sum 1e4382603130bd7a95677dc1486f30d0) ITSMIncidentProblemManagement 2.1.92 (md5sum 2b88a738401258d38e968804838dfce6) ITSMServiceLevelManagement 2.1.92 (md5sum f9e9d6a4066b68e0879ee4daa08ad750) ImportExport 2.1.92 (md5sum 97ee510e470b08a85e8f44a1de61610d) ITSM 2.1.92 (md5sum b5bcacc4208f482e871497dc8474a956) OTRS ITSM 3.0.0 beta1 (2011/01/04) - OTRS 3.0.4 or higher is required ---------------------------------------------------------------- GeneralCatalog 2.1.91 (md5sum 23ec115472acdcc25d9cfc04b7078161) ITSMChangeManagement 2.1.91 (md5sum bb79cb8d70322f17c88db40bf93c635c) ITSMConfigurationManagement 2.1.91 (md5sum a0e3c71e0410dc91f428d7e9f8ec7ba8) ITSMCore 2.1.91 (md5sum bdbdfe7b2d73ac21315ebe30ed89e77e) ITSMIncidentProblemManagement 2.1.91 (md5sum 848b9183b65db2fc30ac58a21ec82a3a) ITSMServiceLevelManagement 2.1.91 (md5sum 27fe9ba7697c221345b0ad2b4d30ed47) ImportExport 2.1.91 (md5sum 67db0c833e07908e9d65291a2ecd3be7) ITSM 2.1.91 (md5sum 9ca75ebffc579fdfe1bbaaa13cfd4b74) Support: ======== For community mailing lists see: http://otrs.org/lists/ For commercial support see: http://otrs.org/support/ ((enjoy)) EOF